Return & Refund Policy
At TUMMY TOTS, your trust matters to us. We take great care in preparing and packaging our products. Due to the nature of baby food items, we follow strict quality and hygiene standards. Please read our Return & Refund Policy carefully before making a purchase.
1. No Return on Opened Products
For safety and hygiene reasons, opened, used, or partially consumed products are not eligible for return or refund.
2. Eligible Returns
Returns or replacements will be considered only under the following conditions:
- You received a damaged product
- You received an incorrect product
- The product was missing from your order
All concerns must be reported within 24 hours of delivery.
3. How to Request a Return or Replacement
To initiate a return or replacement, please contact us with:
- Order ID
- Clear images of the product and packaging
- A brief description of the issue
📧 Email: tummytots.official@gmail.com
📞 Phone: +91 9494406602
Our team will review the request and guide you through the next steps.
4. Replacement Policy
- Approved cases will receive a replacement product at no additional cost.
- Replacement shipping timelines may vary based on availability and location.
5. Refund Policy
Refunds are applicable only if:
- A replacement is not available
- The issue is verified and approved by our quality team
Refunds, if approved, will be processed to the original payment method within 7–10 business days.
6. Non-Eligible Cases
Refunds or returns will not be accepted in the following cases:
- Change of mind after purchase
- Incorrect product selection by the customer
- Improper storage or usage after delivery
- Delay in reporting beyond 24 hours of delivery
7. Order Cancellation
Orders can be cancelled only before dispatch.
Once an order has been shipped, cancellation is not possible.
8. Quality & Safety Commitment
Each TUMMY TOTS product is prepared and packed following strict food safety standards. We encourage parents to:
- Check the packaging upon delivery
- Follow storage and usage instructions carefully
9. Policy Updates
TUMMY TOTS reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
10. Contact Us
For any return, refund, or order-related queries, please contact us:
📞 Phone: +91 9494406602
📧 Email: tummytots.official@gmail.com
📍 Location: Kadapa, Andhra pradesh